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Drugnet Ireland, Issue 23, Autumnp. On its 10th birthday, we reflect on what has developed into a skilled, professional service that has a respected place among the substance use and sexual health services in Ireland. From the start, the ethos of the helpline was one of non-directive, non-judgmental support. Staff use active listening skills to help callers to explore their needs and.
Where appropriate, callers are given information and contact details of the services available to them. The focus is very much on the caller, whether a substance user, a parent, a son or daughter, a teacher, a student or a service provider. The helpline was established primarily as a source of drug-related information and support, with the additional aim of reducing HIV transmission and supporting those with a positive diagnosis, particularly if linked to drug use.
The service dealt with just 19 such calls in and 79 such calls inand now deals with over a 1, HIV calls each year. The drug-related calls have shown interesting trends over the years. Cannabis has consistently been the drug most often referred to. In second place in terms of frequency were: heroin-related calls incocaine-related calls inand alcohol-related calls in Helpline records can indicate trends in substance use and are a valuable source of information about drug use among individuals who are not engaged with treatment services.
The helpline has developed a database of over relevant services nationwide. This is updated regularly and is used in conjunction with a computerised call-logging system to ensure that the best quality information is given to callers and that detailed anonymous data on calls can be collated and statistically analysed.
This database is a useful resource not only for people seeking support but also for professionals working in the field who wish to ensure that the referral options that they Drugs helpline ireland to clients are up to date. In 10 years the helpline has dealt with over 45, calls. We hope to build on its strengths and focus on improving the quality of the service provided to the public. We hope that in the coming years the helpline will officially become a national service, and that staff vacancies will be filled and opening hours extended. We hope to publish some research related to call data and to make our services database an online resource.
The helpline is currently open from Monday to Friday from 10 am. If you have any questions about this service, please give us a call. Repository Staff Only: item control. Preview Title Contact Preview. Item Type. Publication Type. Irish-related, Open Access, Article.
Drug Type. Intervention Type. Harm reduction, Education and training.
Issue Title. Issue 23, Autumn July Range. Health Research Board. Accession. HRB Available.Drugs helpline ireland
email: [email protected] - phone:(275) 703-4229 x 9001
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